The Conversation Consultancy Limited

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CREATE UK 2.0 WITH A NEW GOVERNMENT DEPARTMENT FOCUSED ON DIGITAL TRANSFORMATION FOR BRITAIN

In report after report, The Government tells us how it plans to strengthen the digital infrastructure of the Public Sector to meet the…

Jan 2, 2021

CREATE UK 2.0 WITH A NEW GOVERNMENT DEPARTMENT FOCUSED ON DIGITAL TRANSFORMATION FOR BRITAIN

Jan 2, 2021

The Conversation Consultancy Limited

There’s No Such Thing As Conversation Design

The explosion of the role of conversation designer belies a simple fact. Conversations aren’t designed.

Dec 8, 2020

The Conversation Consultancy Limited

Use AI Bots to Support Human Agents At The New Call Center. Home.

Pressures on Companies In The Covidian Era

Nov 21, 2020

Use AI Bots to Support Human Agents At The New Call Center. Home.

Nov 21, 2020

The Conversation Consultancy Limited

The Customer Era is coming to an end. We’re entering the Era of the Citizen.

A few days ago I posted this update to LinkedIn

Nov 15, 2020

The Customer Era is coming to an end. We’re entering the Era of the Citizen.

Nov 15, 2020

The Conversation Consultancy Limited

EMPATHIC TECH IN THE PUBLIC SECTOR

A humanised bot has layered personality traits which match its domain and function, but the foundational layer is always the same. Empathy…

Oct 28, 2020

Oct 28, 2020

The Conversation Consultancy Limited

THE WHY AND HOW OF HUMANISING DIGITAL CONVERSATIONS — THE WHY

As we accelerate towards a more automated future, chatbots are getting smarter. They’re taking on more challenging use cases, and playing…

Oct 28, 2020

THE WHY AND HOW OF HUMANISING DIGITAL CONVERSATIONS — THE WHY

Oct 28, 2020

The Conversation Consultancy Limited

AN EMPATHIC TECH DEPLOYMENT — UNIVERSAL CREDIT

UNIVERSAL CREDIT SUMMARY

Oct 28, 2020

The Conversation Consultancy Limited

We Must Do More to Make Users Feel Like Part of The Team To Make Chatbots and Conversational Apps…

Fallbacks Equal Failure

Oct 25, 2020

We Must Do More to Make Users Feel Like Part of The Team To Make Chatbots and Conversational Apps…

Oct 25, 2020

The Conversation Consultancy Limited

ALTERED STATE — HOW COVID IS CHANGING PUBLIC SECTOR CONVERSATION

This morning I joined a webinar on Public Sector Chatbots which highlighted the awkwardness of the relationship between the “Free”…

Oct 25, 2020

ALTERED STATE — HOW COVID IS CHANGING PUBLIC SECTOR CONVERSATION

Oct 25, 2020

The Conversation Consultancy Limited

CREATIVE WRITERS: CONVERSATIONAL TECHNOLOGY NEEDS YOU!

But first, the story of my life.

Oct 25, 2020

CREATIVE WRITERS: CONVERSATIONAL TECHNOLOGY NEEDS YOU!

Oct 25, 2020