The Conversation Consultancy LimitedCREATE UK 2.0 WITH A NEW GOVERNMENT DEPARTMENT FOCUSED ON DIGITAL TRANSFORMATION FOR BRITAINIn report after report, The Government tells us how it plans to strengthen the digital infrastructure of the Public Sector to meet the…Jan 2, 2021Jan 2, 2021
The Conversation Consultancy LimitedThere’s No Such Thing As Conversation DesignThe explosion of the role of conversation designer belies a simple fact. Conversations aren’t designed.Dec 8, 2020Dec 8, 2020
The Conversation Consultancy LimitedUse AI Bots to Support Human Agents At The New Call Center. Home.Pressures on Companies In The Covidian EraNov 21, 2020Nov 21, 2020
The Conversation Consultancy LimitedThe Customer Era is coming to an end. We’re entering the Era of the Citizen.A few days ago I posted this update to LinkedInNov 15, 2020Nov 15, 2020
The Conversation Consultancy LimitedEMPATHIC TECH IN THE PUBLIC SECTORA humanised bot has layered personality traits which match its domain and function, but the foundational layer is always the same. Empathy…Oct 28, 2020Oct 28, 2020
The Conversation Consultancy LimitedTHE WHY AND HOW OF HUMANISING DIGITAL CONVERSATIONS — THE WHYAs we accelerate towards a more automated future, chatbots are getting smarter. They’re taking on more challenging use cases, and playing…Oct 28, 2020Oct 28, 2020
The Conversation Consultancy LimitedAN EMPATHIC TECH DEPLOYMENT — UNIVERSAL CREDITUNIVERSAL CREDIT SUMMARYOct 28, 2020Oct 28, 2020
The Conversation Consultancy LimitedWe Must Do More to Make Users Feel Like Part of The Team To Make Chatbots and Conversational Apps…Fallbacks Equal FailureOct 25, 2020Oct 25, 2020
The Conversation Consultancy LimitedALTERED STATE — HOW COVID IS CHANGING PUBLIC SECTOR CONVERSATIONThis morning I joined a webinar on Public Sector Chatbots which highlighted the awkwardness of the relationship between the “Free”…Oct 25, 2020Oct 25, 2020
The Conversation Consultancy LimitedCREATIVE WRITERS: CONVERSATIONAL TECHNOLOGY NEEDS YOU!But first, the story of my life.Oct 25, 2020Oct 25, 2020