The Conversation Consultancy LimitedCREATE UK 2.0 WITH A NEW GOVERNMENT DEPARTMENT FOCUSED ON DIGITAL TRANSFORMATION FOR BRITAINIn report after report, The Government tells us how it plans to strengthen the digital infrastructure of the Public Sector to meet the…5 min read·Jan 2, 2021----
The Conversation Consultancy LimitedThere’s No Such Thing As Conversation DesignThe explosion of the role of conversation designer belies a simple fact. Conversations aren’t designed.1 min read·Dec 8, 2020----
The Conversation Consultancy LimitedUse AI Bots to Support Human Agents At The New Call Center. Home.Pressures on Companies In The Covidian Era6 min read·Nov 21, 2020----
The Conversation Consultancy LimitedThe Customer Era is coming to an end. We’re entering the Era of the Citizen.A few days ago I posted this update to LinkedIn4 min read·Nov 15, 2020----
The Conversation Consultancy LimitedEMPATHIC TECH IN THE PUBLIC SECTORA humanised bot has layered personality traits which match its domain and function, but the foundational layer is always the same. Empathy…4 min read·Oct 28, 2020----
The Conversation Consultancy LimitedTHE WHY AND HOW OF HUMANISING DIGITAL CONVERSATIONS — THE WHYAs we accelerate towards a more automated future, chatbots are getting smarter. They’re taking on more challenging use cases, and playing…4 min read·Oct 28, 2020----
The Conversation Consultancy LimitedAN EMPATHIC TECH DEPLOYMENT — UNIVERSAL CREDITUNIVERSAL CREDIT SUMMARY5 min read·Oct 28, 2020----
The Conversation Consultancy LimitedWe Must Do More to Make Users Feel Like Part of The Team To Make Chatbots and Conversational Apps…Fallbacks Equal Failure5 min read·Oct 25, 2020----
The Conversation Consultancy LimitedALTERED STATE — HOW COVID IS CHANGING PUBLIC SECTOR CONVERSATIONThis morning I joined a webinar on Public Sector Chatbots which highlighted the awkwardness of the relationship between the “Free”…3 min read·Oct 25, 2020----
The Conversation Consultancy LimitedCREATIVE WRITERS: CONVERSATIONAL TECHNOLOGY NEEDS YOU!But first, the story of my life.3 min read·Oct 25, 2020----